Stutter and frame drops
The game runs at a good average FPS but hitches exactly when a fight starts. Frametime spikes, not the FPS counter, are what you actually feel.
Technical
Lag & Ping
Diagnose network issues, packet loss, latency, and connection problems.
Rubber-banding, hit registration that feels random, and "you died behind cover" moments are usually packet loss or jitter, not raw ping. We measure the route between you and the game server and fix the hop you can actually control.
From 50 Credits30–60 minutes
What's included
- Route trace to your regional game servers
- Packet loss and jitter measurement over a real session
- Router, QoS and channel configuration
- Wi-Fi versus wired assessment with realistic alternatives
- ISP escalation notes you can actually send to support
- In-game network settings review
Common problems we solve
- Ping spikes at the same time every evening
- Packet loss only in one specific game
- Rubber-banding and delayed hit registration
- High ping on Wi-Fi, fine on ethernet
- Random disconnects mid-match
AI first
What does the problem look like?
Constant high pingSudden ping spikesPacket lossRubber-bandingRandom disconnectsOnly in one game
Analyze my situationEither a fixed connection or hard evidence of where the problem sits — which is what you need before your ISP will take the ticket seriously.
How lag & ping problems show up
Before anyone books anything, the AI works out which of these you're actually dealing with — and tells you when the answer is none of them.
Lag, jitter and desync
Shots that should land don't register. Jitter and packet loss on your route matter far more than the ping number in the corner.
Heat and throttling
Performance is fine for ten minutes and then quietly collapses. Dust, fan curves and power limits are the usual culprits.
Inconsistent aim and input
Your crosshair feels different every session. Sensitivity, polling rate and input latency are measurable — and fixable.
Why it happens
Most technical issues come from a stack of small defaults nobody set on purpose: shipped settings, drivers installed years apart, and hardware running below the spec it was sold at. Individually harmless, together expensive.
How we approach it
We measure first and change one variable at a time, so you always know which change produced which result. Nothing is applied to your machine or your play without an explanation you can repeat later.
What you keep
A written summary of every change, the before-and-after numbers where they exist, and a short list of what to do next. Lag & Ping starts at 50 Credits and takes 30–60 minutes.
Professionals
Experts who handle this
Alex Morgan
Valorant Coach
4.9· 1,240 sessions
ValorantCounter-Strike 2
Under 15 min Remote
Starting 125 CreditsView profile
Sarah Chen
FPS Optimization Specialist
5.0· 860 sessions
ValorantCall of DutyApex Legends
Under 10 min Remote
Starting 75 CreditsView profile
Daniel Reed
Streaming Specialist
4.8· 530 sessions
FortniteMinecraftGTA V
Under 30 min Remote
Starting 100 CreditsView profile
FAQ
About this service
Can you lower my base ping?
Distance to the server sets a floor we can't beat. What we can usually remove is jitter, loss and local buffering — which is what actually feels bad.
Do I need a specific router?
No. We work with what you have and only recommend hardware when the current device is genuinely the bottleneck.
FAQ
Everything worth asking, answered in full
How the AI works, what it refuses to guess at, how Credits are priced, how professionals are verified and what happens when something goes wrong.
Getting started
What is Wormio?
An AI-first gaming platform. You describe a problem or a goal, the assistant works out what's likely going on, and you either fix it with guided steps or book a verified professional. Everything is paid for with prepaid Credits.
How does the AI assistant work?
You describe the situation in your own words and pick your game. The assistant asks follow-up questions about your hardware, settings and symptoms, then returns a ranked set of likely causes with a confidence score and a recommended next step.
Can AI actually fix my gaming problem?
For a large share of technical issues — settings, drivers, background load, network configuration, peripheral setup — yes, with step-by-step guidance. For hardware faults, complex crashes and anything requiring judgement, it recommends a professional instead of guessing.
What happens if AI can't solve it?
It says so, explains why, and hands you a shortlist of professionals who handle that exact class of problem. You're never left in a loop with a chatbot.
Can I talk to a real gaming expert?
Yes. Every professional on the marketplace is verified, rated, and lists their games, response time and Credit pricing up front.
Credits and billing
What are Credits?
A prepaid balance you spend on AI sessions, coaching and services. 1 Credit equals €0.10 and the minimum purchase is 50 Credits. There is no subscription, no trial and no recurring charge.
How much does coaching cost?
Aim coaching starts at 100 Credits per session, rank coaching at 125. Technical services start at 50. Every professional shows their rate before you book.
Which games do you support?
Valorant, Counter-Strike 2, Fortnite, Call of Duty, League of Legends, Dota 2, Minecraft, GTA V, Roblox, Apex Legends and Overwatch 2 at launch, with more added as coach coverage grows.
Services and coaching
Can I get PC optimization remotely?
Yes — all services are remote. Optimization work is done over a guided screen share, and you keep control of your machine throughout.
Can I book a coach?
Yes. Pick a professional, choose a slot from their availability, and confirm with Credits. You'll get a reminder before the session.
Are professionals verified?
Every professional passes identity checks, rank or credential verification, and a reviewed trial session before taking bookings.
Can I get a refund for a session?
If a session doesn't happen or the professional doesn't deliver what was described, the Credits go back to your balance. Disputes are reviewed within 48 hours.
Trust and privacy
Do Credits expire?
No. Your balance stays available and can be used across any service or professional on the platform.
Can teams use Wormio?
Yes. Team accounts give organisations shared Credits, player support, and AI triage before an issue reaches a human.
Is my information secure?
Sessions are remote and consent-based, screen sharing is always initiated by you, and diagnostic data is never sold or shared with third parties.
Information & contact
Still have a question about your setup?
Everything is remote, consent-based and priced in Credits up front. Send a message and a human reads it.
Start with the AI
Most technical issues are identified in a few minutes of guided questions — before any Credits are spent.
Verified professionals
Identity checks, rank or credential verification and a reviewed trial session before anyone takes bookings.
Response time
Support replies within one business day. Payment and refund disputes are reviewed within 48 hours.
Billing and Credits
1 Credit = €0.10, minimum purchase 50 Credits. Credits never expire and work across every service.