Legal
Terms of Service
These terms form the agreement between you and Wormio when you create an account, buy Credits or book a service.
Last updated: 19 August 2026
Company details
These terms are a contract between you and Wormio sp. z o.o., Przemysłowa 7A, 11-710 Piecki, Poland, registered in the Polish National Court Register under KRS 0000789936 (EUID PLKRS.0000789936), REGON 383613770. Contact: [email protected], wormio-ai.com.
Accounts
You must provide accurate details and keep your password confidential. Passwords must be at least 8 characters. Accounts are personal and may not be shared or resold.
Credits
- 1 Credit is priced at €0.10; other currencies are converted at the market rate shown at checkout.
- The minimum purchase is 50 Credits.
- Credits are prepaid, non-transferable and do not expire.
- There are no subscriptions, trials or demo accounts.
Orders and payment
Orders are created at checkout and remain pending until payment is received. For bank transfers, the bank details and payment reference are emailed to you after the order is placed. Credits are added and dashboard functionality is unlocked once the funds arrive.
Services
AI diagnosis is advisory. Professionals are independent verified specialists who deliver sessions remotely. You retain control of your device during any screen-sharing session and can end it at any time.
Acceptable conduct
You agree not to request or perform anything that breaches a game's terms, including account boosting through shared credentials, cheating software or the sale of accounts. See our Acceptable Use Policy.
Liability
We provide the platform with reasonable skill and care. To the extent permitted by law, our liability for any claim is limited to the Credits spent on the affected service.
Changes and termination
We may update these terms and will notify you of material changes by email. You can close your account at any time; unused Credits are refundable in line with our Refund Policy.
Everything worth asking, answered in full
How the AI works, what it refuses to guess at, how Credits are priced, how professionals are verified and what happens when something goes wrong.
Getting started
What is Wormio?
An AI-first gaming platform. You describe a problem or a goal, the assistant works out what's likely going on, and you either fix it with guided steps or book a verified professional. Everything is paid for with prepaid Credits.
How does the AI assistant work?
You describe the situation in your own words and pick your game. The assistant asks follow-up questions about your hardware, settings and symptoms, then returns a ranked set of likely causes with a confidence score and a recommended next step.
Can AI actually fix my gaming problem?
For a large share of technical issues — settings, drivers, background load, network configuration, peripheral setup — yes, with step-by-step guidance. For hardware faults, complex crashes and anything requiring judgement, it recommends a professional instead of guessing.
What happens if AI can't solve it?
It says so, explains why, and hands you a shortlist of professionals who handle that exact class of problem. You're never left in a loop with a chatbot.
Can I talk to a real gaming expert?
Yes. Every professional on the marketplace is verified, rated, and lists their games, response time and Credit pricing up front.
Credits and billing
What are Credits?
A prepaid balance you spend on AI sessions, coaching and services. 1 Credit equals €0.10 and the minimum purchase is 50 Credits. There is no subscription, no trial and no recurring charge.
How much does coaching cost?
Aim coaching starts at 100 Credits per session, rank coaching at 125. Technical services start at 50. Every professional shows their rate before you book.
Which games do you support?
Valorant, Counter-Strike 2, Fortnite, Call of Duty, League of Legends, Dota 2, Minecraft, GTA V, Roblox, Apex Legends and Overwatch 2 at launch, with more added as coach coverage grows.
Services and coaching
Can I get PC optimization remotely?
Yes — all services are remote. Optimization work is done over a guided screen share, and you keep control of your machine throughout.
Can I book a coach?
Yes. Pick a professional, choose a slot from their availability, and confirm with Credits. You'll get a reminder before the session.
Are professionals verified?
Every professional passes identity checks, rank or credential verification, and a reviewed trial session before taking bookings.
Can I get a refund for a session?
If a session doesn't happen or the professional doesn't deliver what was described, the Credits go back to your balance. Disputes are reviewed within 48 hours.
Trust and privacy
Do Credits expire?
No. Your balance stays available and can be used across any service or professional on the platform.
Can teams use Wormio?
Yes. Team accounts give organisations shared Credits, player support, and AI triage before an issue reaches a human.
Is my information secure?
Sessions are remote and consent-based, screen sharing is always initiated by you, and diagnostic data is never sold or shared with third parties.
Still have a question about your setup?
Everything is remote, consent-based and priced in Credits up front. Send a message and a human reads it.
Start with the AI
Most technical issues are identified in a few minutes of guided questions — before any Credits are spent.
Verified professionals
Identity checks, rank or credential verification and a reviewed trial session before anyone takes bookings.
Response time
Support replies within one business day. Payment and refund disputes are reviewed within 48 hours.
Billing and Credits
1 Credit = €0.10, minimum purchase 50 Credits. Credits never expire and work across every service.